Draft Page
This is a draft page, do not publish to your website.
I ordered the wrong size, color, or item. Can I still change this?
Yes, but you'll need to be quick. Once your order goes into production, unfortunately we cannot change it anymore. If you need a change of size, color, or item, contact our support team ASAP at support@catmomclothing.com. Make sure to provide your name and order number.
I made a mistake on the shipping address. Can I change it?
As long as your item has not already shipped, we can still change this for you. Please email us the correct address and your order number to support@catmomclothing.com and we'll take care of it for you.
I changed my mind. Can I still cancel my order?
Yes, as long as your order hasn't already gone into production. Please email support@catmomclothing.com with subject line "Cancel Request (your order number)" and we'll take care of it for you.
How do I find the sizing for an item?
Please refer to the size chart on the product page for general measurements. If you still need assistance, please email us for any additional help.
How long will it take to get my order?
It depends on the items ordered but generally most orders will take between 2-4 business days to fulfill plus the standard shipping time for delivery. For current standard shipping times please visit our Shipping Info page.
Note that once your order is shipped then it is out of our hands. We do not have any control over carrier (i.e. USPS or other) related shipping delays and are unable to offer refunds for delays.
Do you ship outside of the USA?
Yes we do. Please see our Shipping Info page for information on international shipping.
Where is my order now?
Once your order has shipped out you will receive an email from us with the tracking number for your item. It may take up to one business day for the carrier to start showing tracking information on their site.
I only received part of my order. Where's the rest of it?
We have multiple production facilities so when you order more than one item, they may be shipped separately. As a result, you may receive one item sooner than other item(s) in your order. So, no need to worry, the other item(s) are on the way!
I can't complete my purchase or am getting an error. What do I do?
Please email support@catmomclothing.com and we'll be happy to help.
How do I apply my discount code or gift card?
You can add your discount code or gift card to your order on the checkout page, right where you enter your payment information. If you're on a computer, you’ll see a panel on the right side of the screen with a field that says, "Enter Gift Card or Discount Code."
If you're on your phone, click "see order details” at the top of your screen and enter your code in space provided.
You can only use one discount code per order.
What is your returns & exchanges policy?
Please see our Returns & Exchanges page for information on returns and exchanges.
I have a question. Who can I contact?
For all other inquiries, please email support@catmomclothing.com and we'll be happy to help!
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Shipping Times
Once your order has shipped, delivery times vary depending on where you're located as outlined in the table below.
| Country | Processing Time | Shipping Time |
| USA | 2-3 business days | 5-7 business days |
| Canada | 2-3 business days | 10-15 business days |
| Worldwide | 2-3 business days | 10-15 business days |
US Shipping
- Standard Shipping for orders below $30: $5.99
- Standard Shipping for orders $30+: $7.99
- Free Standard Shipping on all orders above $50.
- Please note shipping costs are not refundable.
Canadian & International Shipping
- Standard Shipping for orders below $30: $9.99
- Standard Shipping for orders between $30-$49.99: $14.99
- Standard Shipping for orders $50+: $19.99
- Please note shipping costs are not refundable.
- For international orders, please note that it typically takes 10-15 business days for an order to arrive, plus the 2-3 business days processing time. However, the shipping time frame can widely vary depending on location.
- If you're located outside of the United States, your order may be subject to customs fees/taxes. We have no control over these fees and do not cover this cost. if any questions you should
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Old FAQ:
CHANGING YOUR ORDER:
I ordered the wrong size/color or item, can I still change this?
Yes, but you'll need to be quick. Once your order goes into production, unfortunately we cannot change it anymore. So if you need a change of size/color or item, contact our support team ASAP at [insert support email]. Make sure to provide your name and order number.
I made a mistake on the shipping address, can I change it?
As long as your item has not already shipped, we can still change this for you. Please send us the correct address and your order number to [insert support email] and we'll take care of it for you.
I changed my mind, can I still cancel my order?
Yes, as long as your order hasn't already gone into production. Please send an email to [insert support email] with subject line "Cancel Request (your order number)" and we'll take care of it for you.
PRODUCT SIZING & INVENTORY:
How do I find the sizing for an item?
Please refer to the size chart on the product page for general measurements. If you still need assistance, please email or call us for any additional help.
What if my size is out of stock?
Our products change from season to season. However, if something is out of stock in your size, you can sign up for back in stock email alerts on the product page of the out of stock item.
ORDERS & SHIPPING
How long will it take to get my order?
It depends on the items ordered but generally most orders will take between [insert range] days in production plus the standard shipping time for delivery. For current standard shipping times please visit our [insert Shipping Page hyperlink].
Note that once your order is shipped then it is out of our hands. We do not have any control over carrier (i.e. USPS or other) related shipping delays and are unable to offer refunds for delays.
Do you ship outside of the USA? Where?
Yes we do. Please see our [insert Shipping Page hyperlink] for information on international shipping.
Where is my order now?
Once your order has shipped out you will receive an email from us with the tracking number for your item. It may take up to one business day for the carrier to start showing tracking information on their site.
I only received part of my order. Where's the rest of it?
We have multiple production facilities so when you order more than one item, they may be shipped separately. As a result, you may receive one item sooner than other item(s) in your order. So no need to worry, the other item(s) are on the way!
I can't complete my purchase or am getting an error, what do I do?
Please reach out to support at [insert support email] and we'll be happy to help.
How do I apply my discount code or gift card?
You can add your discount code or gift card to your order on the checkout page, right where you enter your payment information. If you're on a computer, you’ll see a panel on the right side of the screen with a field that says "Enter Gift Card or Discount Code." If you're on your phone, click "see order details” at the top of your screen and enter your code in space provided.
You can only use one discount code per order.
RETURNS & EXCHANGES
What is your returns & exchanges policy?
Please see our [insert Returns & Exchanges Page hyperlink] for information on returns and exchanges.
GENERAL
I have a question not on here, who can I contact?
For all other inquiries please reach out to support at [insert support email] and we'll be happy to help!